Terms and Conditions

At This Dad Made That, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.

If you have any issues with your order, I'll do all I can to help. In most cases there will be back and forth communication between myself and you as a customer to ensure we are creating a piece that you are happy with.

Due to the nature of the creation of Memorial pieces containing, ashes, hair, breastmilk or other medium I am unable to offer a refund as these cannot be resold. But through our design and consultation we will endeavour to create the perfect piece. 

If you have any issues with my small items such as keyring or candles, where possible I will send replacements if I see necessary. All items are send in secure packaging so there is minimal chance of your items being damaged through delivery.

For our candles, all our data sheets are available on request. all candles are CLP compliant and we are fully insured.