Returns and Refunds Etc.

I want you to be absolutely delighted with your Memorial/Cremation Jewellery or Resin art from THIS DAD MADE THAT. However, as each THIS DAD MADE THAT piece is custom made I cannot offer a return unless: 

a) the product does not match the order, or

b) the product is faulty

If the product(s) delivered does not match the order you placed please contact me via email ( detailing the issue and I will arrange for the return of the goods.

Please indicate your original order number and the name your order was placed under.

If the goods have a problem relating to the quality of the product such as a manufacturing fault, then please attach a photograph as well as description of the problem and email this through to for me to assess.

I will only be able to offer a refund when an order is cancelled before any work has been undertaken by THIS DAD MADE THAT. If you need to cancel an order you should contact me at with your order number as soon as possible. 

If an order has been placed by the customer and completed by THIS DAD MADE THAT a refund will not be offered on cancellation as the goods are custom-made using ashes/hair/breastmilk supplied by the customer.

Prices for my products are subject to change without notice.

I reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Finally, you have my word that I will always do my very best to ensure that you are completely satisfied with your THIS DAD MADE THAT Memorial and Cremation Jewellery/Resin Art.

My business has grown by word-of-mouth and the kind recommendations of my lovely customers. I'd would like to think that I run my business to the best of my abilities and always do the right thing.